Overview
The problem: Limited visibility, rising costs, and compliance risks
Optivo is one of the UK’s largest social housing providers, managing over 45,000 homes across London, the Midlands, and the South West. With a strong focus on resident inclusion and community development, Optivo needed a recruitment solution that could deliver cost savings, improve visibility, and support social value outcomes.
Their existing recruitment approach lacked consistency and control, with rising costs and limited oversight. Optivo needed a flexible, compliant solution that could meet the needs of multiple departments – from IT and construction to independent living and executive roles.
The solution: A managed recruitment service through PfH’s framework
Optivo consulted PfH to explore options through our Recruitment Framework. As the top-ranked supplier on both Lot 1 (Managed Recruitment Services) and Lot 2 (Recruitment Services – All Disciplines), Service Care Solutions (SCS) were invited to deliver a Master Vendor solution.
We supported Optivo in accessing this service via a compliant route, ensuring the solution was tailored to their operational needs. SCS worked closely with Optivo’s hiring managers and supply chain, managing interviews, compliance, and candidate placement across all business areas.
Importantly, the service also aligned with Optivo’s social value goals. SCS collaborated with Optivo’s Resident Involvement Team to offer employment opportunities, training, and community engagement – delivering added value beyond recruitment.
“Service Care Solutions came in and wanted to understand our current processes – not just give us an off-the-shelf service. They spent time visiting us and kept in regular contact. We were about to start the contract just as the COVID pandemic hit, and they weren’t pushy – they understood our position and helped us reflect on what needed to change. They constantly engaged with us, highlighted issues, and offered solutions. If it wasn’t for their hard work at the start, we wouldn’t have a solution that works for us.”
Business Partner, Optivo
“I’m thankful the whole process has gone smoothly. I’ll certainly recommend my team manager colleagues to use your services again.”
Hiring Manager, Optivo
“The candidate is exceptional – a great fit for our team. She’s enthusiastic, punctual, and always looking to learn. A real asset.”
Hiring Manager, Optivo
“Feedback from consultants has been very positive, and communication has been excellent. We’re keen to continue building a strong working relationship.”
Second Tier Supplier
The results: Cost savings, compliance, and community impact
Since implementation, Optivo has achieved:
The partnership has delivered a recruitment model that is efficient, compliant, and aligned with Optivo’s values.