The problem: High costs and outdated equipment
Founded in 1967 as the Merton Family Housing Trust, Wandle have since grown into an organisation with over 7,000 homes across nine south London boroughs.
As a developing housing association, Wandle are helping to tackle the shortage of good quality affordable housing. Their recent development programmes have provided hundreds of new homes both for the people most in need of housing and those who would otherwise not be able to afford to own their own home.
When reviewing their print contract, Wandle identified several key issues: high service and lease costs, ageing and unreliable machines, and a contract that lacked compliance with Public Contract Regulations 20215, including the absence of KPIs. They needed a solution that would reduce costs, improve reliability, and ensure compliance.
The solution: Direct call-off via PfH’s Print Framework
As a long-standing PfH Member, Wandle approached us for support. We recommended a direct call-off with Toshiba through our Print Framework – offering a fast, compliant route to market.
Working collaboratively with Wandle and Toshiba, we helped implement a tailored print solution. This included the installation of Toshiba e-STUDIO devices, integration with Wandle’s existing print management software (PaperCut MF), and a five-year upgrade assurance to keep equipment current. The new dual-scan document feeder significantly improved scanning speed and efficiency, while cloud-based remote monitoring streamlined toner replenishment and device maintenance.
Importantly, Toshiba assigned a housing specialist as Wandle’s senior account manager, ensuring sector-specific support and ongoing improvement analysis.
The results: Tangible savings and improved service delivery
Twelve months into the contract, Wandle has seen a 47.44% annual saving on combined service and lease costs compared to their previous solution. The transition was smooth, with familiar software ensuring minimal disruption for users. The upgraded technology has reduced downtime and improved operational efficiency, while proactive monitoring has enhanced service reliability.
The partnership has delivered not only financial savings but also a more responsive and tailored service – aligned with Wandle’s housing culture and operational needs.